kendibet Terms of Use

These terms set out the conditions under which we at kendibet provide our platform to you. When you register an account, deposit funds, or place activity on our platform—whether you're in Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported region—you agree to these terms. We operate kendibet under applicable local law, and our services are available only in jurisdictions where such operation is permitted.

Our kendibet platform offers slot games, live-dealer tables, sportsbook coverage, and esports markets. We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We process withdrawals to the same payment method you used to deposit. Our support team operates in English and Indonesian during business hours to assist with account questions, verification, and disputes.

This document outlines your rights and responsibilities as a kendibet user, our commitments to you, and the rules that govern your account. If you have questions about any term, our support team is available to clarify.

Account Registration and Eligibility

To use kendibet, you must create an account by providing your email address and creating a secure password. We require identity verification before you can deposit or withdraw funds. You must submit a valid Indonesian government-issued ID—a national ID card, passport, or driver's license. Our verification team reviews documents during business hours; most accounts are approved within a few hours of submission.

When you register on kendibet, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from using our platform. You are responsible for verifying that access and use of kendibet comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Your kendibet account is personal and non-transferable. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately. We will work with you to secure your account and review any disputed activity.

Deposits, Withdrawals, and Account Balance

We accept deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits typically process within minutes. Your account balance updates instantly once the deposit arrives. You are responsible for ensuring that the payment method you use belongs to you and that you have authority to use it.

Withdrawals are processed to the same payment method you used to deposit. If you wish to withdraw funds, request a withdrawal through your kendibet account dashboard, specify the amount, and our team processes it. Processing times vary by payment method—mobile wallets typically complete within minutes, while bank transfers may take one to three business days. We monitor all withdrawal requests to ensure they reach you. If there are questions about your withdrawal, our support team will contact you during business hours.

Your account balance is held in your name and is separate from our operational funds. We do not use your balance for any purpose other than settling your activity on kendibet. If kendibet ceases operations, we will return all user balances according to applicable law.

Deposit methods

Nine payment options including mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and major Indonesian banks

Processing time

Mobile wallets typically complete within minutes; bank transfers within one to three business days

Withdrawal method

Funds return to the same payment method used for deposit

Account security

Your balance is held separately and used only to settle your kendibet activity

Game Rules and Outcomes

All games on kendibet—slots, live-dealer tables, sportsbook, and esports—operate under transparent rules that we publish before you play. Slot games run on a certified random-number generator; every spin follows the same mechanical logic. Live-dealer games are managed by real dealers in multi-camera studios; outcomes are determined by physical card deals or wheel spins. Sportsbook and esports outcomes are determined by the actual match or event result.

We do not guarantee any outcome or return. Game results are determined by chance (for slots and live games) or by actual event results (for sportsbook and esports). We do not alter outcomes based on your account history, deposit amount, or any other factor. If you believe a game result is incorrect, contact our support team with details of the game, time, and your account activity, and we will investigate.

Bonus Terms and Promotional Offers

We may offer promotional bonuses or tournament entry incentives from time to time. Any bonus terms are posted on kendibet before you claim them. Bonuses are subject to the terms we publish—including any wagering requirements, game restrictions, or time limits. We reserve the right to modify or withdraw promotional offers at any time. If you have questions about a specific bonus, our support team can clarify the terms.

Prohibited Activity and Account Suspension

We reserve the right to suspend or close your kendibet account if we believe you are engaging in prohibited activity. Prohibited activity includes: using multiple accounts to circumvent limits or claim multiple bonuses; using automated tools or bots to play games; attempting to manipulate game outcomes; providing false identity information; or using payment methods that do not belong to you.

If we suspend your account, we will notify you and provide an opportunity to respond. If the suspension is permanent, we will return your account balance to your registered payment method within a reasonable timeframe.

Dispute Resolution and Support

If you have a dispute about your account, a game result, or a transaction, contact our kendibet support team. We respond in English and Indonesian during business hours via email and live chat. Provide details about your dispute—the date, time, game or transaction involved, and what you believe is incorrect. Our team will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your dispute to our management team. We will review the escalation and provide a final response. We aim to resolve all disputes fairly and transparently.

Data Protection and Privacy

We collect personal information from you during registration and account use—including your name, email, phone number, and identity document details. We use this information to verify your identity, process deposits and withdrawals, and comply with applicable law. We do not share your personal information with third parties except as required by law or to process your payments. Our privacy policy provides full details about how we collect, use, and protect your data.

Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you by email or through your kendibet account. Your continued use of kendibet after such notification constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and request a withdrawal of your balance.

Summary

When you use kendibet, you agree to these terms. We operate our platform transparently, process your deposits and withdrawals promptly, and provide multilingual support during business hours. Your account is personal and secure, and your balance is held separately from our operational funds. If you have questions about any term or your account, our support team is available to help.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use of kendibet comply with your own jurisdiction's law.