kendibetFrequently Asked Questions
Users accessing kendibet ask questions across several areas: how to set up and secure an account, how deposits and withdrawals work, what games and markets we offer, and what tools we provide to manage your account. This page addresses the most common inquiries our support team receives.
The FAQ below covers account registration, payment methods, game categories, and account controls. For questions about specific game rules, odds, or live-event coverage, you can find detailed information in our game guides or contact our support team during business hours.
If your question is not answered here, our support team is available in English and Indonesian during operating hours. For legal matters, account suspension, or jurisdiction-specific concerns, please refer to our terms and conditions or legal notice.
- Account and registrationhow to start, KYC verification, password recovery, account limits
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks
- Game categories and rulesfootball betting, live-dealer tables, slot games, esports markets
- Account controls and supportaccount management tools, support channels, ticket process
Account and registration
No. Each person may hold only one active account on kendibet. If you attempt to register a second account using the same email, phone number, or identity documents, our verification team will flag the duplicate during KYC review. Multiple accounts violate our terms and may result in account suspension. If you have forgotten your login details, use the password-recovery flow instead of opening a new account. Our support team can help you regain access to your existing account during business hours.
During registration, you provide your full name, date of birth, email address, phone number, and residential address. After account creation, our KYC team will request identity verification documents — typically a national ID card, passport, or driver's license — and a proof-of-address document such as a utility bill or bank statement. Processing typically takes one to two business days. Users in Jakarta, Surabaya, Bandung, and other supported cities follow the same verification process. Once approved, your account is fully activated for deposits and gameplay.
Your account dashboard includes tools to update your profile information, change your password, review transaction history, and manage your payment methods. You can also view your current balance, pending withdrawals, and active promotions. If you need to recover a forgotten password, use the account-recovery link on the login page — our team will send a reset link to your registered email. For account suspension or other security concerns, contact our support team; they will guide you through the resolution process during business hours.
Payments and transactions
kendibet does not charge deposit or withdrawal fees. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment) may apply their own fees depending on your account type and transaction size. We recommend checking with your payment provider before initiating a transaction. Withdrawal requests are processed in the order received; any fees charged by your bank are deducted by that institution, not by kendibet.
Withdrawal requests are reviewed in the order they are submitted. Our team typically processes requests during business hours; the review window depends on account verification status and transaction volume. Once approved, the funds are sent to your payment method — delivery time then depends on your bank or payment provider. If your withdrawal is delayed, check your account dashboard for any pending verification requests. You can also open a support ticket to inquire about the status; our team will provide an update during business hours.
Games and markets
kendibet offers slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football betting (Liga 1, Piala AFF, Champions League, Premier League), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and other sports coverage including MotoGP and badminton. Slot games feature daily and weekly tournament structures — scheduled events where players compete for prizes. Each game category has its own rules and payout structure; detailed information is available in the game lobby or in our game guides.
Promotion codes are entered during registration or in your account settings under the "Promotions" or "Bonus" section. If you have a code from an email or campaign, paste it into the designated field and click "Apply." The promotion will be credited to your account if the code is valid and you meet the eligibility requirements. If a code does not work, check that you have entered it correctly and that it has not expired. For questions about specific promotions, contact our support team — they can confirm eligibility and help troubleshoot code issues during business hours.
Support and account care
To open a support ticket, log into your account and navigate to the "Help" or "Support" section in your dashboard. Select the category that matches your issue (account, payment, game, or other), describe your problem, and submit. Our support team will receive your ticket and respond during business hours in English or Indonesian. You can also contact us via email or phone if those channels are listed in your account settings. Include as much detail as possible — account number, transaction ID, or game name — so our team can assist you quickly.