kendibet Platform Privacy Notice

This page describes what we collect when you use kendibet and how we keep that data protected. We at kendibet take your privacy seriously. When you register an account, deposit funds, or play games on our platform, you provide us with personal information. We use that information only to verify your identity, process your transactions, and comply with applicable law. We do not sell your data to third parties, and we do not use it for marketing purposes beyond your kendibet account.

Our kendibet platform operates across supported Indonesian regions—Jakarta, Surabaya, Bandung, Medan, Semarang, and others where our service is legally available. We collect data from players who use our slot games, live-dealer tables, sportsbook, and esports markets. We also collect data from players who deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. This privacy notice explains what we collect, how we use it, and what rights you have.

If you have questions about how we handle your data, our support team is available during business hours to clarify our practices.

What We Collect on kendibet

We collect personal information from you in several ways. When you register, we collect your email address, phone number, and password. When you verify your identity, we collect your full name, date of birth, and a copy of your government-issued ID—a national ID card, passport, or driver's license. We store these documents securely and use them only to confirm your identity and comply with local regulations.

When you deposit funds on kendibet, we collect information about your payment method—the bank or mobile wallet you use, the amount, and the date. We do not store your full payment card or bank account number; instead, we store a reference that allows us to process future transactions and withdrawals to the same method. When you play games, we collect information about your activity—which games you play, when you play, and your account balance. We use this information to settle your account, detect fraud, and comply with our terms.

We also collect technical information about how you access kendibet. This includes your IP address, the device you use (mobile or desktop), your browser type, and the pages you visit. We use this information to improve our platform, detect security threats, and understand how players use kendibet.

Account data: Email, phone, password, name, date of birth, government ID
Payment data: Payment method reference, deposit and withdrawal amounts and dates
Activity data: Games played, account balance, transaction history
Technical data: IP address, device type, browser, pages visited

How We Use Your Data on kendibet

We use your personal information for specific purposes. First, we verify your identity to comply with local regulations and prevent fraud. Second, we process your deposits and withdrawals—we need your payment method information to send funds to and from your account. Third, we settle your account activity—we track your game play and balance to ensure accurate settlement. Fourth, we provide customer support—when you contact our team, we use your account information to assist you.

We also use your data to detect and prevent fraud. If we notice unusual activity on your account—such as multiple failed login attempts or deposits from different payment methods in a short time—we may contact you to verify that the activity is legitimate. We use technical data to improve kendibet, fix bugs, and understand how players use our platform.

We do not use your data for marketing purposes. We do not send you promotional emails or messages unless you have explicitly opted in. We do not share your data with third parties for their marketing purposes.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate kendibet. Our payment processors handle deposits and withdrawals—they receive your payment method information only to process transactions. Our identity verification provider reviews your government ID to confirm your identity. Our hosting provider stores our servers and databases. These third parties are bound by confidentiality agreements and may only use your data to provide services to us.

We may share your data with law enforcement or regulatory authorities if required by law. If we receive a legal request for your information, we will comply unless we believe the request is invalid. We will notify you of such requests when legally permitted to do so.

Our servers may sit outside your jurisdiction. Your data may be processed and stored in countries other than Indonesia. By using kendibet, you consent to this international data transfer. We maintain the same level of data protection regardless of where your data is stored.

Your Rights Regarding Your Data on kendibet

You have the right to access your personal data. You can view your account information, transaction history, and game activity at any time by logging into your kendibet account. You have the right to request corrections to your data if you believe any information is inaccurate. Contact our support team with details of what you wish to correct, and we will update your account.

You have the right to request deletion of your account and associated data. If you wish to close your account, contact our support team. We will close your account and delete your personal information, except where we are required by law to retain it for compliance or fraud prevention purposes. We may retain transaction records for a period required by local regulations.

Data retention: We retain your personal data only as long as necessary to provide kendibet services and comply with applicable law. Transaction records are retained for the period required by local regulations.

Cookies and Tracking Technologies

We use cookies on kendibet to improve your experience. Cookies are small files stored on your device that help us remember your login status, your preferences, and your activity on our platform. We use session cookies that expire when you close your browser, and persistent cookies that remain on your device until you delete them. You can disable cookies in your browser settings, but this may affect your ability to use kendibet.

We also use analytics tools to understand how players use kendibet. These tools collect information about which pages you visit, how long you stay on each page, and which games you play. We use this information to improve our platform and user experience. We do not use this data to identify you personally.

Security of Your Data on kendibet

We implement security measures to protect your personal data. We use encryption to protect your login credentials and payment information. We restrict access to your data to kendibet employees and service providers who need it to perform their duties. We monitor our systems for unauthorized access and suspicious activity.

However, no security system is completely secure. We cannot guarantee that your data will never be compromised. If we discover a security breach that affects your personal information, we will notify you as soon as possible and take steps to mitigate the impact.

Contact Us About Your Privacy

If you have questions about how we handle your data, or if you wish to exercise your rights regarding your personal information, contact our kendibet support team. We respond in English and Indonesian during business hours via email and live chat. We will address your privacy concerns and provide clarification about our data practices.

Our commitment to your privacy is central to how we operate kendibet. We collect only the data we need, we use it only for the purposes we describe, and we protect it with reasonable security measures. Your trust is important to us.